At THINKTARA GLOBAL, we are committed to delivering high-quality, performance-driven B2B lead generation and marketing solutions. Given the customized, service-oriented nature of our offerings, we aim to maintain transparency, fairness, and accountability in all client engagements. This Refund Policy outlines the conditions under which refund requests or service adjustments may be considered for transactions conducted through direct agreements, email correspondence, or other offline channels.

As all services are tailored to client-specific requirements and executed based on predefined scopes, we strongly encourage our clients to carefully review proposals, service deliverables, and qualification criteria before initiating a campaign. By confirming a service engagement or campaign order, you acknowledge and agree to the terms stated in this policy.

1. No Automatic Refunds

Due to the service-based and non-tangible nature of our offerings, THINKTARA GLOBAL does not provide automatic or guaranteed refunds upon cancellation or dissatisfaction. All campaigns are initiated based on mutually agreed scopes, and once service delivery has commenced — including strategy planning, resource allocation, outreach execution, or lead distribution — no automatic refunds will be processed.

2. Refund Eligibility

Refunds may only be considered under the following limited and verifiable circumstances:

• • • • The client has made full advance payment but THINKTARA GLOBAL is unable to initiate the delivery of any service within the agreed timeframe, and no alternative solution is mutually agreed upon.
    • • A technical or administrative error has occurred (e.g., duplicate billing or invoicing issues).
    • • A material breach of contract by THINKTARA GLOBAL, resulting in non-performance, and validated by internal investigation.

Refunds are never issued solely on the basis of subjective dissatisfaction, perceived campaign performance, or changes in client-side requirements after project initiation.

3. Refund Request Process

To request a refund under eligible conditions:

• • • • The client must submit a formal request in writing to sales@thinktaraglobal.com
      stating the reason and attaching relevant documentation.
    • • All refund requests must be submitted within 7 calendar days from the date of the triggering event (e.g., missed campaign start, erroneous billing).
    • • THINKTARA GLOBAL will acknowledge receipt and investigate the matter within 5–7 business days.
    • • If approved, refunds will be processed via the original payment method or as agreed, typically within 15 working days.
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4. Non-Refundable Cases

The following scenarios do not qualify for refunds:

• • • Leads delivered as per agreed filters and qualification parameters (even if conversions do not occur).
  • • Client’s internal follow-up delays or failure to pursue delivered leads.
  • • Services partially or fully rendered (including outreach, setup, targeting, or telemarketing activity).
  • • Cancellations made by the client after project confirmation or kickoff.
  • • Disputes arising from ambiguous or verbally discussed deliverables without written confirmation.

5. Replacement or Exchange Policy

At THINKTARA GLOBAL, we stand behind the quality of our leads. In case a lead is found to be:

• • • • Invalid (e.g., incorrect contact details),
    • • Outside the approved targeting scope, or
    • • Already provided earlier (duplicate),

We offer a one-to-one replacement of such lead(s), subject to:

• • • • Notification within 7 calendar days of lead delivery
    • • Submission of supporting details (e.g., email bounce, invalid number, screenshots)
    • • Verification by our quality control team

All replacements are delivered at no additional cost and within a mutually reasonable timeframe. Replacement requests beyond the stipulated period or without proper evidence may be declined.

6. Governing Law

This Refund Policy shall be governed and interpreted in accordance with the laws of the Republic of India, without regard to its conflict of law provisions. All disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra, India, unless otherwise agreed in writing.

7. Policy Updates

THINKTARA GLOBAL reserves the right to update, amend, or revise this Refund Policy at any time. Any material changes will be reflected on our official website, along with an updated “Last Updated” date at the top of the document.

We encourage all clients to review this Policy periodically. Continued engagement with our services after such updates shall be deemed as acceptance of the revised terms.

8. Contact for Refund/Replacement Requests

For all refund or lead replacement queries, please reach out to us at:

• • • • Email: sales@thinktaraglobal.com
    • • Mailing Address: India Headquarters: 103, Krushna Park, Dukirkline, Pune, MH 411014 India

Our team is here to support you and ensure a smooth, fair, and efficient resolution process.