Applicable to all ThinkTara Global engagements
ThinkTara Global Private Limited · thinktaraglobal.com · sales@thinktaraglobal.com
38/4/1, First Floor Office, No. 103 Krushna Park, Dukirkline, Pune City, Pune, Maharashtra, India – 411014
CIN: U73100PN2025PTC240087 · Udyam: UDYAM-MH-26-0890056 · Startup India: DIPP204613
Last Updated: March 2025
This Refund & Cancellation Policy sets out the terms applicable to cancellations and refunds for ThinkTara Global’s services. It forms part of the overall agreement between the Client and the Company and should be read alongside the Terms of Use and any signed engagement agreement or proposal. Pricing is provided to prospective Clients on enquiry and is set out in the relevant proposal or agreement; it is not published on the Website.
ThinkTara Global operates a senior-led practice with a maximum of two concurrent client engagements at any time. When a Client books and pays for an engagement, the Company reserves senior capacity exclusively for that Client, and may decline or defer other prospective clients in order to do so. Engagements are confirmed on receipt of payment against an invoice. Payment is made by bank transfer; the Company does not operate any card or online payment system.
All fees for Revenue Consulting engagements (the Revenue Audit, the Revenue Blueprint, and the Revenue Retainer) are non-refundable once payment is received and the engagement is booked, including where the engagement is scheduled to commence at a later date. This is because booking and payment reserve senior capacity that the Company holds exclusively for the Client and which it may decline or defer other clients to protect.
Why fees are non-refundable on booking
The Company’s engagements are short, senior-led, and front-loaded. Capacity is the Company’s primary constraint: holding a confirmed slot for one Client directly prevents the Company from offering it to another. For this reason, payment confirms the booking and is not refundable on the Client’s cancellation, whether the cancellation occurs before or after the engagement commences.
The Revenue Retainer
The Revenue Retainer is billed monthly and carries no lock-in. A Client may discontinue the Retainer at any time by providing written notice, which takes effect from the following month. Fees for any month that has already been paid and commenced are non-refundable.
If the Company cancels
In the rare event that the Company cancels a booked engagement or is unable to deliver it, any fees paid in respect of work not yet delivered will be refunded to the Client in full. This is the Client’s protection in the event of non-delivery by the Company.
Company-initiated cancellation for cause
The Company reserves the right to cancel an engagement if the Client: (a) fails to make a scheduled payment when due; (b) fails to cooperate, provide required access, or participate in sessions to a degree that prevents the Company from fulfilling its obligations; or (c) acts in a manner harmful to the Company’s operations or reputation. In such cases, fees already paid are non-refundable, and the Company will hand over all Deliverables completed up to the point of cancellation.
Payment Structure
Lead Generation add-on campaigns are delivered under a separate service agreement or statement of work. Unless otherwise agreed in that agreement, payment is structured as 50% in advance on confirmation, with the remaining 50% invoiced on full delivery of the agreed leads and payable within 15 days of that final invoice.
Refunds and Remedies
The advance payment is non-refundable once a campaign has been set up and activated, as setup consumes resources (audience configuration, content loading, data acquisition, sequence building, and technical configuration) before any leads are generated. If the Company is unable to deliver the agreed number of leads within the agreed window for reasons within its control, it will, at its discretion, offer one or more of: a campaign extension at no additional cost; replacement leads meeting the agreed criteria; or a credit against future campaign fees. Monetary refunds are not provided except where expressly agreed in a signed service agreement.
Lead Quality Disputes
Disputes regarding lead quality must be raised in writing within seven business days of delivery, clearly identifying the specific leads and the grounds for dispute, after which all delivered leads are deemed accepted. Where a lead is found to fall materially outside the agreed qualification criteria, the Company will offer a replacement. Disputes based on the Client’s own conversion performance, follow-up timing, or internal sales capability are not valid grounds for a refund or replacement.
All cancellations must be submitted in writing to sales@thinktaraglobal.com. Upon cancellation, the Company will hand over all Deliverables completed and ready for handover at that time, and issue a formal engagement-closure confirmation.
Any refund that is approved (for example, a Company-initiated non-delivery refund) will be processed by bank transfer within 14 business days of approval, less any documented third-party costs, bank charges, or currency-conversion costs. No refund claim will be entertained where the Client has materially breached the Terms of Use or the relevant service agreement. For any refund-related queries, contact sales@thinktaraglobal.com.
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